Refund policy

 

Last updated: May 2026

We accept returns within 30 days of delivery for any reason. If your JettyPop arrives damaged, defective, or just isn't what you expected — we want to hear from you.

To start a return, email us at support@jettypop.com with your order number and a brief description of the issue. We'll respond within 1-2 business days with next steps.

Condition of Returns

• Items must be unused and in original packaging for a full refund
• If your item arrived damaged or defective, we cover return shipping — no cost to you
• If you changed your mind, return shipping is the customer's responsibility
• We do not charge restocking fees

Refund Processing

Once we receive your return, we will inspect it and process your refund within 3-5 business days. Refunds are issued to your original payment method. Please allow up to 10 business days for your bank to post the credit.

Damaged or Defective Items

If your JettyPop arrives damaged or stops working within 30 days of purchase, we will send you a replacement at no charge. Just email us a photo of the issue and your order number and we'll get a new one out to you right away.

Wrong Item Received

If we sent the wrong item, we'll fix it immediately and cover all shipping costs. This one's on us.

Sale Items

Sale items are eligible for store credit only, unless the item arrives damaged or defective, in which case we will issue a full refund.

Exchanges

At this time we carry one product so exchanges aren't applicable. As our product line grows, we will update this policy accordingly.

Questions?

support@jettypop.com | We typically respond within 1 business day. We're a small team and we genuinely care about getting this right for you.